NERVIA / LEGAL
Last update: August 16, 2026.
1. Introduction
Nervia (“Nervia,” “we,” “us,” or “our”) provides AI-powered multilingual customer operations and related services for technology companies and other businesses. Our services are designed to support organizations operating across Europe, the Middle East, North Africa, and Gulf markets.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, book a consultation, or otherwise interact with Nervia.
2. Information We Collect
Depending on how you interact with Nervia, we may collect information such as your name, business email address, company name, job title, telephone number if voluntarily provided, information submitted when contacting us or booking a consultation, and communications between you and Nervia.
We may also receive limited technical information associated with use of our website, such as browser type, device information, IP address, approximate location derived from IP address, referring pages, and website interaction data, where such information is collected by our hosting, security, analytics, or other website service providers.
3. How We Collect Information
We may receive information directly from you when you contact Nervia, communicate with us by email, complete a form, or schedule a consultation.
We may also receive information through service providers used to operate our website and business, including our website hosting and scheduling providers.
4. How We Use Information
We may use personal information to respond to inquiries, schedule and conduct consultations, communicate with prospective and existing clients, understand business requirements, provide and improve our services, maintain and secure our website, operate our business, and comply with applicable legal obligations.
We do not sell personal information.
5. Scheduling and Third-Party Services
Nervia may use third-party providers, including Calendly, to facilitate consultation scheduling and other business functions. When you use a third-party service, information may also be processed according to that provider’s own privacy practices.
We may use additional technology, hosting, communications, security, or business service providers where reasonably necessary to operate Nervia. We aim to limit information shared with service providers to what is reasonably necessary for the relevant service.
6. Cookies and Similar Technologies
Our website and the services used to operate it may use cookies or similar technologies that are necessary for website functionality, security, performance, or other purposes.
Where applicable law requires consent before non-essential cookies or similar technologies are used, appropriate consent mechanisms should be provided.
7. Legal Bases for Processing in the EEA and UK
Where the GDPR, UK GDPR, or similar privacy legislation applies, Nervia may process personal data based on one or more applicable legal bases, including taking steps at your request before entering into a contract, performance of a contract, legitimate interests, compliance with legal obligations, and consent where consent is required.
The appropriate legal basis depends on the circumstances and the purpose for which information is processed.
8. International and Cross-Border Processing
Nervia is designed to work with organizations and customers across multiple markets, including Europe, the Middle East, North Africa, and Gulf countries.
As a result, personal information may in some circumstances be processed or accessed across national borders or by service providers operating in different jurisdictions.
Where applicable data-protection law requires safeguards for international transfers of personal data, appropriate safeguards should be used as required by that law.
9. Data Sharing
We may disclose personal information to service providers that assist us in operating our website or delivering business functions, professional advisers where necessary, authorities where disclosure is legally required, or parties involved in a legitimate corporate transaction.
We do not disclose personal information to third parties for their independent use except where permitted by applicable law or authorized by the relevant individual or organization.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate business records, resolving disputes, and satisfying applicable legal, accounting, or regulatory requirements.
Retention periods may vary depending on the type of information and the circumstances in which it was collected.
11. Data Security
We take reasonable organizational and technical measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
No method of electronic transmission or storage can guarantee absolute security.
12. Privacy Rights
Depending on where you are located and the laws that apply, you may have rights concerning your personal information. These may include rights to request access, correction, deletion, restriction of processing, data portability, or objection to certain processing, as well as the right to withdraw consent where processing is based on consent.
Individuals in the European Economic Area and United Kingdom may also have the right to lodge a complaint with the relevant data-protection supervisory authority.
Privacy rights in Middle Eastern, North African, and Gulf jurisdictions vary by country. Where applicable local law provides additional rights, Nervia will address valid requests in accordance with the applicable requirements.
13. Business Client Data
Where Nervia provides customer-operations services to a business client and processes personal data on that client’s behalf, the respective responsibilities of Nervia and the client may be governed by the applicable service agreement and, where required, a separate data processing agreement.
This website Privacy Policy does not replace any client-specific data processing agreement.
14. Children’s Privacy
Nervia’s services are intended for businesses and business professionals and are not directed toward children.
15. Changes to This Privacy Policy
We may update this Privacy Policy as our services, technologies, or legal obligations evolve. The current version will be published on this page with an updated revision date.
16. Contact Us
For privacy-related questions or requests, contact: