NERVIA / LEGAL
Last updated: August 16, 2026.
These Terms of Service (the “Terms”) govern your business’s access to and use of Nervia’s AI-powered multilingual customer operations and customer support services. By accepting a proposal, order form, statement of work, or otherwise using the Services, the business customer agrees to these Terms.
1. Scope of Services
Nervia provides AI-enabled, multilingual customer operations and support services for business clients. The specific scope, service levels, implementation details, deliverables, timelines, and fees will be set out in the applicable written agreement between Nervia and the client. Services may support teams and customers across Europe, the United Kingdom, the Middle East, North Africa, and Gulf countries.
2. Business Client Responsibilities
The client is responsible for providing accurate, complete, and timely information, access, instructions, and approvals reasonably required for Nervia to perform the Services. The client must ensure that its users, customer communications, data, and requested workflows comply with applicable law and with these Terms.
3. Acceptable Use
The client must not use the Services to violate law, infringe rights, distribute harmful or deceptive content, introduce malicious code, interfere with the Services, or attempt to gain unauthorized access to systems or data. The client remains responsible for the content and instructions it supplies or approves for use through the Services.
4. Fees and Payment
Where fees apply, they will be described in the applicable proposal, order form, statement of work, or invoice. Unless otherwise agreed in writing, the client must pay undisputed amounts in accordance with the payment terms stated in the applicable commercial document. Taxes, duties, and similar charges are the client’s responsibility where applicable, excluding taxes imposed on Nervia’s net income.
5. Intellectual Property
Each party retains ownership of its pre-existing materials, technology, data, trademarks, and other intellectual property. Subject to payment of applicable fees, the client may use deliverables created specifically for it only as permitted by the applicable written agreement. Nervia retains all rights in its platform, processes, methods, models, tools, documentation, and service improvements, excluding client materials.
6. Confidentiality
Each party may receive confidential information from the other. Each party will use reasonable care to protect the other party’s confidential information and will use it only to perform or receive the Services. These obligations do not apply to information that is public through no breach, already known without restriction, independently developed, or rightfully received from a third party.
7. Third-Party Services
The Services may rely on or integrate with third-party platforms, hosting providers, communication tools, scheduling tools, analytics providers, or other vendors. Those services may be subject to separate terms and privacy practices. Nervia is not responsible for third-party services that it does not control, except to the extent expressly stated in a written agreement.
8. Data Protection
Where Nervia processes personal data on the client’s behalf, the parties’ respective responsibilities will be governed by the applicable service agreement and, where required, a separate data processing agreement. The client is responsible for ensuring that it has a lawful basis and appropriate notices, permissions, and instructions for data it provides or makes available.
9. Disclaimers and Limitation of Liability
The Services are provided on an “as available” basis to the extent permitted by applicable law. Nervia does not promise that the Services will be uninterrupted, error-free, or suitable for every business purpose. To the maximum extent permitted by applicable law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, or data. Any liability that cannot lawfully be excluded remains subject to the limits set out in the applicable written agreement, if any.
10. Suspension and Termination
Either party may suspend or terminate the Services as provided in the applicable written agreement. Nervia may suspend access where reasonably necessary to protect the Services, comply with law, address a security risk, or respond to material misuse. On termination, each party will return or delete the other party’s confidential information as required by the applicable agreement or law, subject to legitimate retention requirements.
11. Governing Law and Disputes
The applicable governing law, venue, and dispute-resolution process will be specified in the relevant written agreement between Nervia and the client. If no such agreement addresses these matters, the parties will seek to resolve disputes in good faith, taking account of the mandatory laws that may apply to the parties and the Services.
12. Changes to These Terms
Nervia may update these Terms from time to time to reflect changes in its Services, technology, operations, or legal requirements. The current version will be posted on this page with an updated revision date. Continued use of the Services after an update takes effect constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
13. Contact
Questions about these Terms may be sent to anas@nerviaoperations.com.